Privacy policy

SERAG-WIESSNER GmbH & Co. KG takes the protection of personal data very seriously. As a manufacturer of medical products, we pay special attention to the protection of your data. We treat your personal data as confidential and therefore process and use the data based on your consent and the provisions of data protection law.

General information

The purpose of this data protection statement is to give you an overview of what happens to your personal data when you visit our website. At the same time, we also wish to inform you of what happens to your personal data when you contact us outside of our website. When you use our website or contact us in some other manner, various items of personal data are collected. ÔÇťPersonal dataÔÇŁ are data by which you can be personally identified. This includes, for example, such information as your name, address, telephone number and e-mail address. This Data Protection Notice explains which data are collected and what we use the data for. It also explains the purpose of this.

We wish to point out that data transfer via the Internet (e.g., communication by e-mail) may have security vulnerabilities. It is not possible to fully protect data against access by third parties.

 

Data Collection Principles at SERAG-WIESSNER GmbH & Co. KG

Who is responsible for data collection?

SERAG-WIESSNER GmbH & Co. KG, zum Kugelfang 8 ÔÇô 12, in 95119 Naila, is the ÔÇťcontrollerÔÇŁ for processing your personal data within the meaning of the EU General Data Protection Regulation (GDPR). You can contact the above address at any time with any other questions on the topic of data protection.

 

How do we collect your data?

On one hand, your data are collected when you provide such data to us, e.g., on the telephone or by filling out our contact form.

Other data are collected automatically by our IT systems when you visit our website. These are primarily technical data (e.g., Internet browser, operating system or time of page view). These data are collected automatically as soon as you access our website.

 

For what purpose do we use your data?

We collect, process and use personal data to the extent necessary to establish, design the content of or modify our legal relationship (inventory data). Personal data regarding the use of our Internet pages (usage data) are collected to the extent necessary to enable the user to utilize the service. The collection of these data ensures that the website is made available error-free.

We use your personal data to process your (online) purchases from SERAG-WIESSNER GmbH & Co. KG and to send you delivery status notifications or notify you of problems with the delivery of your items. We use your personal data to process your payments. We also use your data to process complaints and product warranty claims. Your personal data are used to determine your identity and ensure that you have reached the legal minimum age to make online purchases. We also use your data for advertising purposes. This serves, among other things, to inform you of new products, discount campaigns, and the like.

 

The legal basis for processing your data

The GDPR is the legal basis for the processing of personal data to the extent we obtain the consent of the data subject for processing operations with personal data.

 

How long are your data stored?

SERAG-WIESSNER GmbH & Co. KG only stores your data as long as this is necessary for certain purposes. Your data are erased as soon as the relevant legal basis for processing your data no longer applies, a legal obligation requires erasure, you withdraw your consent to the processing of your data, or you have validly objected to the processing of your data.

Statutory retention periods remain unaffected.

 

Sharing your data with third parties

We only send personal data to third parties (for example, to transport service providers) when this is necessary for contract implementation. No further transfer of the data takes place or, if so, only if you have expressly consented to the transfer. We do not share your data with third parties, e.g., for advertising purposes, without your express consent.

 

What are your rights with respect to your data?

Right of access

You have the right to receive information about the origin, recipients and purpose of your stored personal data at any time free of charge.

Right to rectification and erasure

You have the right to request prompt rectification of inaccurate data relating to you as well as completion of the data about you stored with SERAG-WIESSNER GmbH & Co. KG. You also have the right to erasure of your data. In this case, the data must, for example, no longer be needed for the purpose of processing or, with respect to non-technical data, you must have validly withdrawn your previously granted consent. The right also exists if you have objected to the processing, the data processing is unlawful or there is some other duty to erase under national or EU law.

Please note that you have a right to erasure only to the extent that we are not required to keep your data for a statutory retention period. Moreover, data we need for the establishment, exercise or defense of breaches of law are excluded from the right to erasure.

Right to restriction

You have the right to request restriction of the processing of your personal data. You can contact us for this purpose at any time at the address given in the imprint. There is a right to restriction of processing in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we generally need time to check this. You have the right to request restriction of the processing of your personal data while we are checking.

  • If your personal data were or are being processed unlawfully, you can request restriction of data processing instead of erasure.

  • If we no longer need your personal data, but you need it to establish, exercise or defend legal claims, you have the right to request restriction of data processing instead of erasure.

  • If you have filed an objection under Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not been determined whose interests predominate, you have the right to request restriction of the processing of your personal data.

When you have restricted the processing of your personal data ÔÇô with the exception of storage ÔÇô the data may only be processed with your consent or to establish, exercise or defend legal claims or to protect the rights of another natural or legal person or based on an important public interest of the European Union or a Member State.

Right to object

When data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right to file an objection to the processing of personal data at any time for reasons relating to your personal situation. This also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this Data Protection Notice. If you file an objection, we will no longer process your affected personal data, unless we can demonstrate compelling legitimate grounds for processing, which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

If your personal data is processed for the purpose of direct advertising, you have the right to file an objection against the processing of personal data relating to you for purposes of such advertising at any time. This also applies to profiling, to the extent that it is connected to such direct advertising. If you object, your personal data will no longer be used for purposes of direct advertising thereafter.

Withdrawal of your consent to data processing

Many data processing operations can only be undertaken with your express consent. You can withdraw a previously granted consent at any time. An informal e-mail notice to us is sufficient for this. The withdrawal does not affect the lawfulness of any data processing that has occurred up until your withdrawal of consent.

Right of data portability

You have the right for the data we automatically process based on your consent or in fulfillment of a contract to be provided to you or a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.

Right to lodge a complaint

In the event there are violations of the GDPR, the data subject has the right to lodge a complaint with a supervisory authority, particularly in the Member State of his or her habitual residence, place of work or place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

 

Information regarding the responsible controller

The responsible controller for data collection and processing is:

SERAG-WIESSNER GmbH & Co. KG
Zum Kugelfang 8ÔÇô12
95119 Naila

Telephone: +49 9282 937-0
E-mail: info@serag-wiessner.de

The following also applies to data processing on our website:

 

SSL or TLS encryption

This website uses SSL or TLS encryption for reasons of security and to protect the transfer of confidential content, such as orders and inquiries, which you send to us as the website operator. You can recognize an encrypted connection from the fact that the address line of the browser changes from ÔÇťhttp://ÔÇŁ to ÔÇťhttps://ÔÇŁ and by the lock symbol in your browser line.

When SSL or TLS encryption is activated, the data you send us cannot be read by third parties.

 

Data collection - server log files

The website provider automatically collects and stores the information that your browser automatically sends to us in so-called server log files. This information includes:

  • Browser type and browser version

  • Operating system used

  • Referrer URL

  • Host name of the accessing computer

  • Time of the server request

  • IP address

These data are not merged with other data sources.

The data are recorded based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically correct presentation and optimization of its website ÔÇô The server log files must be collected for this purpose.

 

Contact form

When you send us requests on the contact form, your information from the request form, including the contact data you provided, is stored by us for the purpose of processing the request and for any follow-up questions. We do not share these data without your consent.

Therefore, the data entered into the contact form is processed solely on the basis of your consent. You can withdraw this consent at any time. An informal e-mail notice to us is sufficient for this. The withdrawal does not affect the lawfulness of any data processing that has occurred up until your withdrawal of consent.

The data you entered into the contact form remains with us until you ask us to erase the data or withdraw your consent to storage or the purpose for storing the data lapses (e.g., after the processing of your request has been completed). Mandatory statutory provisions ÔÇô particularly retention periods ÔÇô remain unaffected.

 

Registration on this website

You can register yourself on this website so you can use additional functions here. We only use the data entered for the purpose of utilization of the specific offering or service for which you have registered. The obligatory data requested at registration must be provided in full. Otherwise, we will decline to register you.

We use the e-mail address provided during registration to inform you of important changes, e.g., regarding the scope of the offering or in the event of technically necessary changes.

The data entered during registration is processed on the basis of your consent. You can withdraw a previously granted consent at any time. An informal e-mail notice to us is sufficient for this. The withdrawal does not affect the lawfulness of any data processing that has occurred up until your withdrawal of consent.

The data collected during registration will be stored by us as long as you are registered with our website and will then be erased. Statutory retention periods remain unaffected.

 

Cookies

When you visit our websites, we may store information on your computer in the form of a cookie.

Cookies are text files, which are used to store information for a limited period of time. They are automatically downloaded and stored by your browser when you visit the website. Cookies do not harm the computer and contain no viruses. Below, we will explain the purpose for which we use cookies and how you can adjust the settings to meet your needs.

Cookies are used to make our offerings more user-friendly and effective. They show us how you use our websites and interact with them. We can thereby appropriately improve the website. They are used for recognition and ongoing improvement and for purposes of advertising and analysis.

Only the userÔÇÖs Internet protocol address is stored. Most of the cookies we use are so-called ÔÇťsession cookies.ÔÇŁ They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal until you delete them. These cookies enable us to recognize your browser on your next visit.

Of course, you can also view our website without cookies. If you do not want us to recognize your computer, you can prevent the storage of cookies on your hard drive by selecting ÔÇťdo not accept cookiesÔÇŁ in your browser settings. Cookies that have already been placed can also be deleted with your browser. You can manage the cookie settings from our websites via the aforementioned functions, but also by changing your browser settings (accept/deactivate or delete). You can manage cookies with most browsers by either accepting or rejecting all cookies or only accepting certain types of cookies. If you change your settings, certain cookies will be blocked. You may then be unable to take full advantage of some of the functions of our website.

Cookies that are necessary to carry out electronic communications processes or to provide certain functions you desire (e.g., shopping cart function), are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically correct and optimized provision of its services.

If appropriate consent to the storage of cookies was obtained (e.g., cookies to analyze your surfing behavior), the processing is done solely on the basis of Art. 6 para. 1 lit. a GDPR. The consent can be withdrawn at any time.

 

Analysis Tools and Advertising

Google Analytics

If you have given your consent, this website utilizes the functions of the Google Analytics web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The information about your use of this website generated by the cookies is generally transferred to a Google server in the USA and stored there.

IP anonymization

We have activated the IP anonymization function on this website. With this, Google truncates your IP address within the Member States of the European Union or in the other Contracting States of the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to the Google server in the USA and truncated there. Google uses this information on behalf of the operator of this website to analyze your use of the website, to compile reports on website activities and to provide other services associated with website use and Internet use to the website operator. The IP address transmitted by your browser within the context of Google Analytics will not be merged with other Google data.

More detailed information about Terms of Use and Data Protection can be found at:
https://www.google.com/analytics/de.html or https://policies.google.com/?hl=de

Job processing

We have concluded a job processing agreement with Google and fully implement the strict requirements established by German data protection authorities in our use of Google Analytics.

Google Analytics demographics

This website utilizes the ÔÇťdemographicsÔÇŁ function of Google Analytics, which can be used to prepare reports containing information on the age, gender and interests of website visitors. These data come from interest-based Google advertising and visitor data from third party providers. These data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as explained in the item on ÔÇťobjection to data collection.ÔÇŁ

 

Plugins and Tools

Fonts.com web fonts

Our website uses so-called web fonts from Fonts.com for the uniform presentation of certain fonts. The provider is Monotype GmbH, Werner-Reimers-Strasse 2ÔÇô4, 61352 Bad Homburg.

When you call up our website, our browser loads the necessary fonts directly from our server to display them correctly on your terminal. In addition, your browser creates a connection to the Fonts.com servers in the USA. This informs Fonts.com that our website was accessed via your IP address. According to Fonts.com, no cookies are stored when the fonts are provided.

It is necessary to use Fonts.com web fonts to ensure a uniform typeface on our website.

More detailed information about Fonts.com web fonts can be found at: https://www.fonts.com/Legal/Privacy.htm.

Google Maps

This website uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to store your IP address to use the functions of Google Maps. This information is generally transferred to a Google server in the USA and stored there. The provider of this website has no control over this data transfer.

Google Maps is used in the interest of an appealing presentation of our online offers and to make the places we indicate on the website easier to find.

More information on the handling of user data can be found in GoogleÔÇÖs Privacy Statement: https://www.google.de/intl/de/policies/privacy/.

Sketchfab

Our website uses plugins from the sketchfab.com website operated by Sketchfab, Inc. The website operator is Sketchfab, Inc., Sketchfab HQ, 1123 Broadway #501 (25th St), New York City, NY 10010 USA. When you visit one of our pages equipped with a Sketchfab plugin, a connection to the Sketchfab servers will be established, and the Sketchfab server will be notified about which of our pages you have visited.

If you are logged into your Sketchfab account, Sketchfab enables you to directly associate your surfing behavior with your personal profile. You can prevent this by logging out of your Sketchfab-account.

More information on the handling of user data can be found in SketchfabÔÇśs Privacy Statement at https://sketchfab.com/privacy

It is necessary to use Sketchfab to ensure there is comprehensive information about our products on our website.